Brand and Customer Proposition: A Lack Of Focus
Focus has only ever been a pale imitation of B&Q. In boom times maybe you can get away with that, everyone’s got a bit of money to spend on their home, credit is freely available and everybody gets a share.
But when times get tough, you need a compelling and distinctive customer proposition to earn your share of the hard-pressed consumer’s wallet. “We’re a bit like B&Q” just doesn’t cut it.
